FAQ

• What does "Rescued Food" mean?

  

  Rescued Food" is food that haven't been sold even though it is edible. These foods are "rescued" so that they can still be eaten and do not end up in the waste.

  In retail, food is taken off the shelf because it is close to its expiry date or is not bought because of visual defects. In wholesale, too, food that is dewy is sorted out. How is this possible?

  We customers now want our supermarket having shelves full of very fresh produce even shortly before closing. For this reason, supermarkets are getting more and more deliveries. Always with very fresh produce. When the supermarket notices that customers have only bought a few of these fruits or vegetables that day, it cancels the delivery planned for the following morning. These very fresh goods are disposed of because the next delivery is already planned.

  The "Rescued Food" processed in the BENU SLOOW restaurant comes from the retail and wholesale trade. These products are dewy fresh, come directly from the field, have in any case a sufficiently long shelf life, comply with EU standards and basically come from ecological farming.

  Food recovery and consumption of "Rescued Food" are important steps in the fight against systematic food waste and resist the usual thermal processing of food waste, that ends up in the garbage.

• Does the restaurant BENU SLOOW also serve meat and fish?

  

  No! We have decided to completely avoid meat and fish at BENU SLOOW and only offer vegetarian and vegan dishes. Most people know by now that the socio-ecological footprint of meat and fish is considerable. We want to show how attractive, creative, parfumed alternatives can taste.

  Vegan dishes do not use any foods of animal origin or to which ingredients of animal origin, whether processed or unprocessed, have been added. Vegetarian dishes may use animal products such as milk, eggs, honey bees or their components or products derived from them.

  Whether of plant or animal origin, BENU SLOOW uses only ingredients from ecological farming.

• Can I select my menu at the BENU SLOOW restaurant?

  

  If you have registered for a Table d'Hôtes, we will serve you a predefined multi-course experience menu. Our BENU SLOOW team will prepare a vegetarian surprise menu exclusively for 12 people at a shared table, only upon prior reservation. We will all meet and eat together.

  As of 24.05.2023, the BENU SLOOW restaurant will open "à la carte". You will be able to choose your preferred meal or dish from the daily changing menu.

• Can I change the time of my visit to BENU SLOOW?

  

  The Table d'Hôtes starts at 6.30pm on Wednesdays to Fridays, at 6pm on Saturdays and at 12pm on Sundays. The start time is fixed, as up to 12 people will enjoy the surprise menu together at one big table. We kindly ask you to arrive on time so that you don't miss anything of the experience.

  When the BENU SLOOW "à la carte" restaurant opens on 24.05.2023, you can reserve a table for you and your loved ones. This table will then remain reserved for you for the entire lunch or evening - we do not accept double reservations.

• Can I cancel my reservation?

  

  If you are unable to make your reservation, please let us know as soon as possible. Contact us by phone at +352 27 38 01-81 or by e-mail at info@benusloow.lu.

  Please cancel your reserved table at the BENU SLOOW restaurant up to 24 hours in advance.

  Only 12 people can take part in a Table d’Hôtes. Therefore, the participation should be cancelled no later than 4 working days before the reserved date. This is the only way for us to find replacement participants or to reorganize the service.